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OKS-Ameridial Chooses the Noble Systems Contact Center Solution to
Manage Blended Customer Contacts in Service Bureaus
Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as
the technology vendor for OKS-Ameridial. Which is replacing its existing dialer with Noble’s integrated
inbound-outbound call management solution. OKS-Ameridial, a ‘2004 Top 50 Teleservices Agency’ for
inbound and outbound services, will install the Noble solution at 300 agent seats with over 860 lines.
Noble gives OKS-Ameridial a unified platform for blended contact management, with digital call
recording, IVR, and real-time management tools.
Atlanta, GA - Noble Systems Corporation, a global leader in contact center technology solutions, has been
selected as the technology vendor for OKS-Ameridial. OKS-Ameridial replaced its existing dialer with
Noble’s integrated inbound-outbound call management solution.
OKS-Ameridial, one of Customer Interaction Solutions magazine’s ‘Top 50 Teleservices Agencies’ for
both inbound and outbound services in 2006, selected the Noble solution for installation at 300 agent seats
with over 860 lines. Noble Systems gives OKS-Ameridial a unified platform to manage inbound and
outbound contacts in a truly blended environment, enabling agents to receive both incoming and outgoing
calls simultaneously, without logging in and out between programs. The integrated system includes digital
call recording and interactive voice response (IVR), as well as custom script building, agent monitoring,
point-and-click management tools, and real-time reporting.
James McGeorge, Chairman of OKS-Ameridial, says, “We had been with our dialer vendor for more than
10 years, but changes in their organization and commitment to product development led us to explore
other vendors. We looked at all of the best systems, and chose Noble Systems. We believe that Noble has
the best team of people and the best product value in the marketplace. We were also very impressed with
Noble’s leadership role in the American Teleservices Association and their substantial support and
involvement in the ATA’s efforts to protect our industry.”
“OKS-Ameridial is one of the premier service bureaus in the industry,” states James K. Noble, Jr.,
President and CEO of Noble Systems. “With our own experience in operating outsourcing centers, Noble
Systems understands the daily business needs of service bureaus, including the ability to provide
accurate, timely reports and activity monitoring on a client-by-client basis. We are pleased to be OKS-
Ameridial’s new technology vendor, and look forward to serving as a partner in their continued success.”
Manage Blended Customer Contacts in Service Bureaus
Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as
the technology vendor for OKS-Ameridial. Which is replacing its existing dialer with Noble’s integrated
inbound-outbound call management solution. OKS-Ameridial, a ‘2004 Top 50 Teleservices Agency’ for
inbound and outbound services, will install the Noble solution at 300 agent seats with over 860 lines.
Noble gives OKS-Ameridial a unified platform for blended contact management, with digital call
recording, IVR, and real-time management tools.
Atlanta, GA - Noble Systems Corporation, a global leader in contact center technology solutions, has been
selected as the technology vendor for OKS-Ameridial. OKS-Ameridial replaced its existing dialer with
Noble’s integrated inbound-outbound call management solution.
OKS-Ameridial, one of Customer Interaction Solutions magazine’s ‘Top 50 Teleservices Agencies’ for
both inbound and outbound services in 2006, selected the Noble solution for installation at 300 agent seats
with over 860 lines. Noble Systems gives OKS-Ameridial a unified platform to manage inbound and
outbound contacts in a truly blended environment, enabling agents to receive both incoming and outgoing
calls simultaneously, without logging in and out between programs. The integrated system includes digital
call recording and interactive voice response (IVR), as well as custom script building, agent monitoring,
point-and-click management tools, and real-time reporting.
James McGeorge, Chairman of OKS-Ameridial, says, “We had been with our dialer vendor for more than
10 years, but changes in their organization and commitment to product development led us to explore
other vendors. We looked at all of the best systems, and chose Noble Systems. We believe that Noble has
the best team of people and the best product value in the marketplace. We were also very impressed with
Noble’s leadership role in the American Teleservices Association and their substantial support and
involvement in the ATA’s efforts to protect our industry.”
“OKS-Ameridial is one of the premier service bureaus in the industry,” states James K. Noble, Jr.,
President and CEO of Noble Systems. “With our own experience in operating outsourcing centers, Noble
Systems understands the daily business needs of service bureaus, including the ability to provide
accurate, timely reports and activity monitoring on a client-by-client basis. We are pleased to be OKS-
Ameridial’s new technology vendor, and look forward to serving as a partner in their continued success.”