| Medical/Health Care Call Center Services |
OKS-AMERIDIAL Can Cost-Effectively Handle All Your Customer Contact
Needs Using the Latest Technology and Trained Professionals.
With the most advanced technology from Aspect® & eShare, and a history
serving major health service companies since 1994, OKS-AMERIDIAL
ensures that your customers receive prompt and professional service.
Whether by inbound or outbound telemarketing or live-web chat and email
management, OKS-AMERIDIAL can provide a complete customer care
solution.
We handle a wide range of activity from small to medium size programs 24
hours a day, 7 days a week, 365 days a year.
Needs Using the Latest Technology and Trained Professionals.
With the most advanced technology from Aspect® & eShare, and a history
serving major health service companies since 1994, OKS-AMERIDIAL
ensures that your customers receive prompt and professional service.
Whether by inbound or outbound telemarketing or live-web chat and email
management, OKS-AMERIDIAL can provide a complete customer care
solution.
We handle a wide range of activity from small to medium size programs 24
hours a day, 7 days a week, 365 days a year.
Medical/Health Call Center Services:
- Benefit Explanation & Comparison
- Benefit program locator services
- Customer Service and overflow
- Pharmaceutical and Related Research
- Media Tracking for Market Intelligence
- Clinical Studies
- Literature and Information Requests
- Product/Service Complaints
- Meeting and Seminar recruitment
- Patient Compliance
- Toll-Free ad response and fulfillment
- Call Patching
- Lead Qualification
- Database Enhancement/Data Gathering
- Appointment Reminders
- Answering Services
Advanced Technology = Better Service and Savings for Our
Customers
Customers
- DNIS (Dialed Number Identification Service) allows us to track your response rate by the
advertising medium used. - ANI (Automatic Number Identification) allows us to support numerous Toll-free numbers
and intelligently skill-base route calls to the correct Team of agents. - CTI (Computer Telephony Integration) allows us to access your database and load
customer information to the agent's screen instantly. - Skills-based routing
- Proprietary agent screens for maximum efficiencies
| Call 1-800-445-7128 or Click Here |
| Copyright 2008 OKS-Ameridial. All rights reserved. |
| Or Call 1-800-445-7128 |
Client Experience
|
- American Cancer Society
- Leukemia & Lymphoma Soc. of America
- American Diabetes Association
- Olympic Health Care
- Quest Diagnostics
- Billian Managed Healthcare Directory
- Dorland’s Healthcare Directory
| Live Agent Answering Services Live Agent Appointment Reminders |
| Medical/Health Care Services |
|
| OKS-Ameridial will be exhibiting at the BIO/Pharmaceutical and Medical Device Contact Centers Conference - January 28-29, 2008 Click here for more information. Enter code #QNN348 for $300 savings coupon! |